Skip to main content
Participant
December 29, 2023
Question

About the cancellation fee

  • December 29, 2023
  • 2 replies
  • 103 views

The day renewed the scripting is 16 December and today (30 December) I want to cancel the subsciption, which should be within 14 days, but it said it will charge the cancelation fee.

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
December 30, 2023

if your 12th payment has been received by adobe, there should be no cancellation fee IF you cancel before the renewal date.  ie, you have about 2 weeks to cancel, but that should be done before the renewal date.

John T Smith
Community Expert
Community Expert
December 29, 2023

I'm not sure I understand... did you start a NEW subscription on Dec 16 or is that the date an existing subscription renewed?

 

You do have 14 days to cancel a NEW subscription, but I think an existing subscription must be cancelled BEFORE the renewal date

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730