About the non-original warnings

Forum|Forum|4 years ago
October 5, 2021
2 replies
294 views

Hello, i get that i don't have the original adobe programmes but i have? I'm paying for it? And I still get the warnings every time i open my laptop. Do i have to be concerned?

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Peru Bob

Community Expert

See here:

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

and here:

https://www.adobe.com/genuine/landing-dnr.html?promoid=791Y6S4Z

A

Asude Rana0101Author

Participant

I didn't use any serial numbers i purchased from the adobe for monthly subscribtion

M

Manan Joshi

Community Expert

How did you get these programs installed? Did you try checking your computer for viruses?

-Manan

A

Asude Rana0101Author

Participant

I checked it and there's not viruses. I downloaded from the adobe's site after paying for the subscripton. There is no program that unoriginal in my laptop.

Nancy OShea

Community Expert

You probably have an old CONFLICTING Adobe program on your system that's causing this screen to appear. It might be an old Flash Player or Acrobat version that you don't know about.

SOLUTION: Run the Adobe CC Cleaner Tool below to remove ALL Adobe apps from your system.

Restart your computer and re-install Creative Cloud desktop app.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

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