Access Denied on Adobe Portfolio

Question

I can no longer access my Adobe Portfolio account associated with my school. I logged in to move my portfolio to a new account since I graduated from this school. I was warned I would lose access soon and that my plan will end on May 16th but I was not able to access it to do this. I can still log in on the Adobe website and it does still say I have an Enterprise plan too. I tried contacting the school for assistance but they seemed confused and offered no additional assitance.

Is there a way for me to transfer my portfolio to a new account?

Nancy OShea · Accepted Answer

Hi @anisin,You will need to get a paid Adobe subscription of your own and ask the Portfolio Team to transfer your school Portfolio to your personal ID.https://www.adobe.com/creativecloud/plans.html Affordable plans that include Portfolio are the annual Photography plan or Creative Cloud Express (Premium) for $10/month.Photography Plan includes:Photoshop CC and Photoshop on iPadLightroom on desktop, mobile and the webLightroom ClassicPortfolio website + hostingCreative Cloud Express (free starter plan)Bridge20 GB cloud storage (upgradable to 1 TB).https://www.adobe.com/creativecloud/photography.html Creative Cloud Express (Premium) includes:Creative Cloud Express app (web and mobile)Premiere Rush (desktop and mobile)Photoshop Express (mobile)Spark Video (mobile)Spark Page (mobile)Adobe Portfolio + 100 GB of cloud storageAll premium templates and design assets including the entire collection of over 160 million royalty-free Adobe Stock photo collection* photos from within the Creative Cloud Express app. https://helpx.adobe.com/express/using/express-overview.html After you get your new ID, contact the Portfolio team below about transferring your portfolio.Portfolio technical support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168Hope that helps. [Moderator moved from Enterprise & Teams to Creative Cloud services.]

Dj_Creative_enthusiast · Answer

Hi,

It seems like your university did not release that feature.

Kindly contact your University's helpdesk for the creative cloud product line. They should be able to help you.

If they are unable to help, please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps.

Thank you.

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