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rcfb25
rcfb25
Participant
March 10, 2015
Answered

Accidentally copied whole of LR library onto CC and exceeded 2GB storage. Emptied CC folder but CC still showing 2GB capacity is full? Help please?

  • March 10, 2015
  • 1 reply
  • 356 views

I accidentally copied the whole of my LR library onto CC exceeding 2GB storage.

I then emptied CC folder but it's still showing 2GB capacity full.

Please help!!

This topic has been closed for replies.
Correct answer Ken G. Rice

If you delete a lot of items at once it can take some time for the delete to complete. You should be able to click the Empty Archive link and once the Archive is empty see a message The archive is empty.

Empty Archive link:

The archive is empty state:

Looking at your account metadata you still do have 2 GB stored. The Archive contains 854 files when you should be able to delete. The Files page contains 16 files and the top level and one folder with 36 files in it.

1 reply

Ken G. Rice
Community Manager
Ken G. RiceCommunity ManagerCorrect answer
Community Manager
March 16, 2015

If you delete a lot of items at once it can take some time for the delete to complete. You should be able to click the Empty Archive link and once the Archive is empty see a message The archive is empty.

Empty Archive link:

The archive is empty state:

Looking at your account metadata you still do have 2 GB stored. The Archive contains 854 files when you should be able to delete. The Files page contains 16 files and the top level and one folder with 36 files in it.

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