ACCOUNT CHANGED TO MY EMPLOYER WITH NO PERMISSION FROM ME AND I PAY FOR MY ACCOUNT

Question

WHAT THE HEL!L!LL!L!L!L!L!L!

I am so sick of Adobe! As of today, I am unable to contact support, because "Your organization is part of our managed program and you should contact your administrator for assistance."

EXCEPT THAT I PAY FOR THE SUBSCRIPTION and my employer has nothing to do with it except that I use their laptop to access the internet.

What gives you the right to move my account without asking me?

HELLLOOOOO

Now I can't even contact support it won't let me.

Nancy OShea · Accepted Answer

Evidently your employer's computer is attempting to access your employer's plan, not yours. How is that Adobe's fault exactly? In any case, try logging out of CC and log-in again with your personal ID & password.

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your personal plan is active and payment details are up to date.
https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

kglad · Answer

these are user-to-user forums.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

or call https://helpx.adobe.com/contact/phone.html

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