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I
Ideh
Participant
August 16, 2021
Question

Account inaccessible _ Lost files

  • August 16, 2021
  • 1 reply
  • 223 views

I used to have educational license for using adobe softwares and apps. I just graduated recently, so I have no access to my educational license and account anymore.

But I did keep the android apps on my tablet, knowing they can be used free and without license. unfortunately for the sake of linking my PC to tablet via adobe creative cloud, I used the same educational account also for the android apps (adobe sketch and draw). Now that my educational license is over I can't access my adobe sketch and draw files. What should I do to retrieve my files from the android apps?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 17, 2021

if you shared them with someone else, they can share them with your new adobe id.  otherwise, you're out of luck without access to that previous adobe id.

    I
    IdehAuthor
    Participant
    August 17, 2021

    Oh that's unfortunate. But thanks anyway for your response.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 17, 2021

    you're welcome.

     

    (you could contact your school's it dept to see if they'll let you use your old email address and adobe account for a few hours while you download everything.)

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