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Kyra27890083xdbj
Participant
Jan 11, 2023 9:16 AM UTC
Answered

Account merged but cannot log into behance site and portfolio site

Yesterday my personal and buisness acounts were merged by Adobe Creative Cloud. Now I cannot get into edit mode of my Adobe Portfolio Site and also not into my Behance Account. When I log into my portfolio edit site, it automatically goes to my personal profile which does not have anything on them. When I try to log into these apps by selecting my buisness account, the site or app tells me that I do not have the acces to this but have to use my personal. When I log into these with my personal profile, everything is gone and I have to start over. The website and the behance profile do still exist (thank god), but I just cannot log into them with my buisness account which they are on. Can someone help me with this? There is years of work on there, I would be devestated if I lost all that. I can't find help anywhere cause nothing answers this question already. 

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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Jan 24, 2023 2:05 AM UTC

It could be that your Enterprise plan is one that doesn't include Portfolio & Behance.  Ask your IT dept what's included in their plan.

 

I remember reading a while back that K-12 schools can't use Portfolio & Behance because they don't meet COPPA requirements. 

 

Anyway, it's a real shame you combined your personal account with Enterprise.  For practical reasons, it's best to keep them totally separate with different log-in ID (email) and passwords.

 

If might not be too late to recover your personal Portfolio & Behance content.  Join a paid Photography Plan or Adobe Express plan for $10/month. 

https://www.adobe.com/creativecloud/photography.html
https://helpx.adobe.com/express/using/express-overview.html

Once that's set-up, Portfolio/Behance should be able to transfer the content to your personal plan.

 

Hope you get it sorted. 🙂

 

Nancy O'Shea— Product User & Community Expert
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4 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 11, 2023 12:11 PM UTC

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

 

portfolio faq: https://help.myportfolio.com/hc/en-us

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Kyra27890083xdbjAuthor
Participant
Jan 23, 2023 9:03 AM UTC

I've reached out to Adobe Behance, Adobe Portfolio, Chatted with different agents and Adobe Customer Care but none of them could help. They want me to pay a new subscription while I already have bought one that included all programs, but after the unessecary merge, I now cannot use anything. Before the merge everything worked fine, and now all of a sudden Adobe tells me that my license doesn't include the programs I've been using for half a year already?

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 23, 2023 12:17 PM UTC

@Kyra27890083xdbj 

 

i don't have access to any account information (other than my own) so i don't understand what you're reporting.

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