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Imerledragon
Participant
Dec 7, 2022 12:37 AM UTC
Question

Account shows 4.9 GB used out of 20GB but no documents are there

Hello,

 

My cloud account show 4.9GB used and I have some difficulties understanding what are those 4.9GB knowing that Cloud documents shows "You have no cloud documents", I haven't shared links in Published, I have no synced files, and nothing in mobile creations.

 

Is there a way to know what are those GB?

 

Thank you.

 

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3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Dec 7, 2022 1:09 AM UTC

In order to free up storage, you have to disable the photoshop presets feature as described here (choose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

 

then go to your cc web site by opening cc desktop app>clicking cloud icon>cc webempty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted)click the lightroom link at bottom left of your cc web page and delete files from there.lastly, recheck your deleted folder

 

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ImerledragonAuthor
Participant
Dec 7, 2022 1:56 AM UTC

Preset Synching is not enabled (and it would be a hell of a preset at 5GB!). In Cc Web, there are no folder, as stated above, all is empty. So I am not sure what you are talking about here. Delete folder is empty as well.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Dec 7, 2022 2:20 AM UTC

and lightroom?

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