Account shows 4.9 GB used out of 20GB but no documents are there

Forum|Forum|3 years ago
December 7, 2022
1 reply
216 views

Hello,

My cloud account show 4.9GB used and I have some difficulties understanding what are those 4.9GB knowing that Cloud documents shows "You have no cloud documents", I haven't shared links in Published, I have no synced files, and nothing in mobile creations.

Is there a way to know what are those GB?

Thank you.

Cloud storage web assets

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kglad

Community Expert

In order to free up storage, you have to disable the photoshop presets feature as described here (choose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

then go to your cc web site by opening cc desktop app>clicking cloud icon>cc webempty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted)click the lightroom link at bottom left of your cc web page and delete files from there.lastly, recheck your deleted folder

I

ImerledragonAuthor

Participant

Preset Synching is not enabled (and it would be a hell of a preset at 5GB!). In Cc Web, there are no folder, as stated above, all is empty. So I am not sure what you are talking about here. Delete folder is empty as well.

kglad

Community Expert

and lightroom?

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