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Participant
August 20, 2026
Question

Acrobat pro signin window is not working with Zscaler ZIA

  • August 20, 2026
  • 1 reply
  • 8 views

I installed Acrobat Pro (Adobe Acrobat 64-bit) with PC with Zscaler ZIA. 
After Acrobat is started, sign in window appears, but shown page is white and nothing is on the window.
If I disable ZIA, signin page is appeared and I can sigin. After Signin, Acrobat Pro works with ZIA.

Could you tell me which URL need to be whitelisted on ZIA for Acrobat Pro sign in?

    1 reply

    kglad
    Community Expert
    Community Expert
    August 20, 2026

    *.adobe.com
    *.adobelogin.com
    *.creativecloud.adobe.com
    *.licenses.adobe.com
    api-cna01.adobe-services.com

     

     

    and post acrobat questions in the acrobat forum, https://community.adobe.com/p/acrobat