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Participating Frequently
Dec 18, 2021 7:40 PM UTC
Answered

Activation servers down?

My Creative Cloud 2018 cannot connect to activation service, and pinging the server from this page shows "Bad request" error. Does anybody have same issue?

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John T Smith
John T SmithCorrect answer
Community Expert
Dec 18, 2021 7:49 PM UTC

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

7 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
Dec 18, 2021 7:49 PM UTC

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Participating Frequently
Dec 18, 2021 9:42 PM UTC

TLS 1.2 is enabled, I even disabled antivirus and firewall, but still getting the error.

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Participating Frequently
Dec 18, 2021 10:10 PM UTC

After clearing cookies, ping link started working. However, Creative Cloud application still fails to connect ("Unable to reach Adobe servers. Please check your firewall settings, time settings, and retry").

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