Active student membership, but apps are still in trial mode

Question

Hi,

I am having an issue with my adobe creatve suite. I currently have an active student membership paying $21.99 a month, but even though the membership is active my apps are showing up as trials.

If I go through with the trial, after 7 days I am asked to buy the apps - even if I tried to purchase them again - it wont let me as I already have the active account.

I have tried so far to log in an out as well as make sure all the apps are to up to date and so fourth, any help will be greatly appreciated.

Thanks!

Manan Joshi · Answer

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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