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Inspiring
October 25, 2016
Answered

Activity Stream Missing - Creative Cloud Desktop App

  • October 25, 2016
  • 1 reply
  • 2794 views

I had to reinstall the Creative Cloud Desktop App after a failed update to the latest version. I followed Adobe's directions on how to uninstall and reinstall the App. The reinstallation seemed to go OK except my Activity Stream history has gone blank except for one item that was logged in some 400 days ago. How can I get back my activity stream information?

Thanks in advance.

This topic has been closed for replies.
Correct answer JLCKJC2015

Sorry to hear you're not getting anywhere You might want to reach out to support directly next. They might have some alternate suggestions, reinstalling from the system Administrator account etc. You can reach them via Contact Customer Care

Be sure to sign in with the Adobe ID associated with your membership to see the contact options


Dave, I called Adobe Support today as you suggested. I got through almost immediately. I was very impressed with that. Anyway, they tried an uninstall and a reinstall after stopping all Adobe related processes. I think the order in which the processes are stopped is important since none of them restarted. That was a problem I was having yesterday as you may remember.

Anyway, when we were done, I still had version 3.8.0.310 installed, not the newer 3.9.0.344 update. After some additional research the service rep found that the update had been pulled because of some issues. It would have save me a lot of concern had they flagged that on the download site.

Anyway, I will get a call and/or an email from the service rep when the update is again available just in case my installation of the Creative Cloud Desktop does not detect the re-availability. I'll let you know when that happens and if I can get the app successfully updated.

In the meantime, thanks for all your help yesterday!

1 reply

Kanikas
Legend
October 25, 2016
Inspiring
October 25, 2016

I looked at the links you referenced. None seem to address my issue. By the way, this is on a win7 Professional 64bit installation.

Strangely, the version that reinstalled from the Adobe web site was 3.8.0.310 not the latest 3.9.0.334 as expected even though I followed the Adobe repair process (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#uninstall_windows​)​ mentioned in my earlier email. I rebooted prior to the reinstallation and checked the control panel to be sure the old version was no longer present in the installed programs listing. Not sure how or why the older version was reinstalled. So far, 24 hours later, the app as received no update notifications to install the newer version. All else seems to be working so far--just no 'Activity Stream' as mentioned earlier.

Jeffrey_A_Wright
Legend
October 25, 2016

JLCKJC2015 could you please post a screen shot of the missing Activity Stream?   Also what type of a Creative Cloud membership are you utilizing?