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Clayton30306443eau3
Participant
Jun 5, 2023 7:48 PM UTC
Answered

actual support?

For the size of these companies you think they could provide actual support for paying customers that have questions ????   I mean wtf.

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    kglad
    kgladCorrect answer
    Community Expert
    Jun 6, 2023 1:05 PM UTC

    get the same warning. 


    use a browser that allows popups and cookies. don't use a vpn.

     

    when i click your link, i see:

     

     

    when i start to sign in, i'm prompted to approve the sign in by adobe's 2fa and then after approving the sign in, i see

     

     

     

    View reply

    9 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Jun 5, 2023 10:59 PM UTC

    If a technical issue, and not an account issue, these user to user forums can often offer quick and helpful support.

    What is the issue you need help with?

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    Clayton30306443eau3Author
    Participant
    Jun 6, 2023 2:57 AM UTC

    hi -  thanks for your reply!   I just started getting this when logging into my adobesign account at https://secure.na1.adobesign.com/public/login

     

    Secure Connection Failed

    An error occurred during a connection to secure.na1.adobesign.com. PR_CONNECT_RESET_ERROR

    Error code: PR_CONNECT_RESET_ERROR

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

     

    Trying to find out if there's something going on with the app or maybe I got some spyware or something.

     

    thanks again!

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jun 6, 2023 3:03 AM UTC

    try a different browser.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jun 5, 2023 8:26 PM UTC

    what questions do you have?

     

    -------------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    Jun 5, 2023 8:24 PM UTC

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    or
    Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

    Or go to the forum for the program you use

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/

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