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lesliet67784970
lesliet67784970
Participant
June 22, 2020
Question

Adobe 2020 apps repeatedly crash on SAVE, SAVE AS and EXPORT with Windows 10

  • June 22, 2020
  • 1 reply
  • 252 views

I recently upgraded my Adobe CC apps to 2020 versions (specifically InDesign, Illustrator and Photoshop).

They all crash now about 75% of the time, when trying to SAVE, SAVE AS, or EXPORT (thankfully they auto-recover) but I'm getting tired of this -- Anyone have a solution?

Only happens with my Adobe applications. I'm running Windows 10.

Thanks.

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    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 22, 2020
    • Check your Windows Event Viewer.  What is the faulting module that's causing apps to crash?
    • Do you have the latest Windows 10 updates?
    • Do you have the latest graphics drivers from the card manufacturer's website?

     

    Nancy O'Shea— Product User & Community Expert
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