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ADOBE - a dope platform, but HELLA confusing!

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Is anyone with me?

You can't open up a PDF that YOU created in Word, without a PDF subscription.

Purchasing the Creative Cloud is separate from Adobe

The software doesn't recognize when you've already made a purchase

You can't use the software until you BUY NOW, even when it shows that your payment has already been taken out

It takes more work to navigate through this software, this platform . . . than it is to actually use the product that is purchased

There also isn't an option to use an older version of a product, you HAVE to upgrade the newest version

. . . just lots of frustration with Adobe/Creative Cloud; I may cancel.

This topic is closed to new replies. Start a new post to keep the conversation going.

Peru BobCorrect answer

Community Expert

You can open a PDF with the free AdobeAcrobat Reader DC:

https://get.adobe.com/reader/

Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

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Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

There also isn't an option to use an older version of a product, you HAVE to upgrade the newest version

By @Ervpoimd

There is a setting to choose whether to uninstall old versions when installing new versions.

You may have several versions of software installed.

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Peru Bob

Community Expert

After reading your first post again, I am moving this to the Creative Cloud forum.

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Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Acrobat Reader forum.

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M

MOVE5FF5

Participant

Why? It's useful for the community to comment, since I can't find an email to email the Adobe Team who can assist me with all these issues. Main one being I paid and it's asking me to pay again.

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Peru Bob

Community Expert

I moved it because the forum you posted in originally is for help using the Adobe forums, not Adobe products.

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Peru Bob

Correct answer

Community Expert

You can open a PDF with the free AdobeAcrobat Reader DC:

https://get.adobe.com/reader/

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M

MOVE5FF5

Participant

Yes I know you can look at it for free but you can't edit it. Adobe just automatically pops up each time, idk if it's bc I have a Mac or what.

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ErvpoimdAuthor

Participant

PLUS!!! Every link opens up a different window in your browser, which is SOOOOOOO ANNOYING!!! You'll have at least 10 windows open for 1 task or question. grrrrrrrrrrrrrr

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Peru Bob

Community Expert

You can change that in your browser settings.

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