Adobe Account Access app - device not supported

Forum|Forum|5 years ago
February 14, 2021
1 reply
973 views

Hi.

Recently, Adobe asked me to use their Account Access android app to log into my account more easily.

I switched deviced to the OnePlus 8 Pro and now I geg the following screen upon opening the app.

"Device not supported.

Sorry, your phone is not supported for Adobe Account Access."

I don't get it. No information provided. How is my device not supported? The learn more button does nothing. It's useless and I cannot find any similar issue online.

Can anyone please help?

Account management

This topic has been closed for replies.

kglad

Community Expert

You get this error when you are trying to install the app on a mobile that doesn't support hardware encryption or a secure way to lock your phone such as facial recognition, a fingerprint sensor, or a PIN.

To fix this error, install the app in a mobile with iOS versions 11 and later or Android versions 6 and later. Also, keep your mobile's software updated.

dodancsAuthor

Participant

My device has Android 11 and I have PIN + face recognition locking.

kglad

Community Expert

i'm not sure they can help but you can try adobe support,

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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