Skip to main content
Participant
May 15, 2021
Answered

Adobe aero doesn't install

  • May 15, 2021
  • 3 replies
  • 1031 views

Why do I get the message that Adobe Aero isn't compatible with my cell phone? I have the Galaxy Note 10 + /12gb ram /256 gb space on HD. 

    This topic has been closed for replies.
    Correct answer Nancy OShea

    There is no offical support for Aero other than UserVoice and the online User Guide.

     

    See Aero system requirements on iOS and Player Beta on Android below:

     

    Hope that helps.

     

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    May 16, 2021
    Nancy O'Shea— Product User & Community Expert
    John Waller
    Community Expert
    Community Expert
    May 16, 2021

    According to the Adobe Aero page, Aero is only supported on a limited range of Samsung devices (Galaxy and Pixel 4).

    https://helpx.adobe.com/aero/user-guide.html/aero/system-requirements.html

     

    Plus, it is only supported on  Android 10 or above. I believe the Note 10+ ships with Android 9. Can it be upgraded to Android 10?

    John T Smith
    Community Expert
    Community Expert
    May 16, 2021

    Is that an actual cell phone, or is it a tablet?

     

    I do not find a forum for that product https://community.adobe.com/ so I have no idea where you would get support