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i̇lkerk24979839
Participant
September 13, 2023
Question

Adobe applications installed on my computer do not appear in creative cloud. I cannot update.

  • September 13, 2023
  • 2 replies
  • 487 views

I have creative cloud installed on my computer for a long time and some adobe applications that I use such as photoshop, premiere pro, after effects, media encoder, photoshop beta. I can open and run these applications in windows and use them without any problems. However, when I open creative cloud, only a few applications are listed in the installed applications. For example, photoshop appears with the "install" button as if it is not installed on my computer. For this reason I cannot update. 

https://helpx.adobe.com/tr/creative-cloud/kb/apps-panel-reflect-creative-cloud.html

I did the process here and the problem is not solved.I uninstalled and installed Creative cloud and the problem is still not solved.

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
September 13, 2023

if the above fails, reinstall over your current installs.

i̇lkerk24979839
Participant
September 13, 2023

If I do this, won't I have installed the same application twice on my computer?

kglad
Community Expert
Community Expert
September 13, 2023

@i̇lkerk24979839 

 

no.  install over

Peru Bob
Community Expert
Community Expert
September 13, 2023


Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

i̇lkerk24979839
Participant
September 13, 2023

These shortcuts are running something else on my computer. It didn't work to reset it. But I used the creative cloud cleanup tool using the link you posted. I uninstalled and reinstalled but the problem was not solved.

 

kglad
Community Expert
Community Expert
September 13, 2023

again, reinstall.