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Adorable_Eagle1549
Adorable_Eagle1549
Inspiring
January 19, 2015
Question

Adobe Assets: PSD export to image(PNG, JPG) crashes webpage

  • January 19, 2015
  • 2 replies
  • 2037 views

Firstly it is great that Adobe Assets was released so that it would be possible to view PSD files.

Have a PSD file opened in Adobe Assets on Google Chrome(Linux). I am trying to use the option of exporting the PSD to an image format, but the Actions -> Download -> PNG/JPG crashes the webpage.

Any workaround other than using Adobe Photoshop? I guess I can ask the creator of the PSD to export it.

This topic has been closed for replies.

2 replies

Adorable_Eagle1549
Adorable_Eagle1549Author
Inspiring
February 11, 2015

Ken wrote:


Thank you for the additional information. As mentioned in my first forum reply we support common modern browsers on Mac and Windows, we do not officially support Linux.


Please send me the link for the iso of the version of Xubuntu you are using. I will try to replicate the error you are seeing.

I understand that you don't support it, but this just doesn't seem like a Linux related error. Have you really tried to perform an HTTP request with almost exact details as I sent in my E-Mail? Though even as a web developer, I don't know how to perform a custom HTTP request

Anyway I will try to download a design from another PC that has Ubuntu 14.04.1 and report back. I guess I could also try on this PC through a Live CD.

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
January 21, 2015

Our browser compatibility requirements here http://helpx.adobe.com/creative-cloud/system-requirements.html#System only mention Mac and Windows, but Chrome should work on Linux.


Which version of Chrome are you using and which flavor / version of Linux?

Adorable_Eagle1549
Adorable_Eagle1549Author
Inspiring
January 21, 2015

Operating system: Ubuntu 14.04.1 LTS
Browser: Google Chrome (stable) - 39.0.2171.99

Also tried on the following with the same results:
Mozilla Firefox - 35.0

I don't think it is an issue with the browser. The URL that is opened returns with an error.

On Chrome the output is: This webpage is not available ... details => Error code: ERR_INVALID_RESPONSE (Not a "Aw snap!...", the tab is functional)
On Firefox: File not found

Should I post the full URL?

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
January 21, 2015

Thank you for the OS and browser version specifics; and the additional error information.

Is the crash happening when loading the public url (1), or once you choose a Download option (2)?

  1. Crash happens when loading a public url such as https://assets.adobe.com/link/2b1ac1b0-2a52-47dc-ac0b-b4bd1a2f3698?section=activity_public
  2. Crash happens once you choose the jpg or png format from the Download drop down (see screenshot).

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