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Inspiring
August 24, 2023
Question

Adobe authentication system is broken; my activated computer is not recognized.

  • August 24, 2023
  • 2 replies
  • 125 views

I couldn't find an Account forum in the extesive list so am putting this here.

So far this year I have had this happen four times. I wake up to find that I cannot run any of my apps. When I login I get a message that I have too many activations.  I have two. The system shows the computer I am using as activated but does not recognize it. I will have to spend an hour or more and give access to a support member to hack away at my computer to get the authentication system to work. Each time this happens there is a lengthy fix but NO solution. It just keeps happening. And if it happens on a Saturday the folks on call cannot manage the problem. So I have to wait until Monday.  What the hell is going on? I am not trying to cheat adobe.  Why can't Adobe see my computer as the one activated?   I think this is caused by my use of removable SSD and HDD but it never happens while I am swapping disks. I get locked out only on a first startup for a day. So, another 1-2 hours shot to hell by Adobe.

Steve the Unhappy

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2 replies

Peru Bob
Community Expert
Community Expert
August 24, 2023

Do you have any automatic cleaning software that might be causing an issue?

kglad
Community Expert
Community Expert
August 24, 2023

any signicant change in hardware (ie, hard disk change) will cause your computer to be recognized as a different computer.

 

after you change hardware (or after seeing that message), you should sign out and then back in to your cc desktop application : http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html