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Inspiring
Aug 24, 2023 1:43 PM UTC
Question

Adobe authentication system is broken; my activated computer is not recognized.

I couldn't find an Account forum in the extesive list so am putting this here.

So far this year I have had this happen four times. I wake up to find that I cannot run any of my apps. When I login I get a message that I have too many activations.  I have two. The system shows the computer I am using as activated but does not recognize it. I will have to spend an hour or more and give access to a support member to hack away at my computer to get the authentication system to work. Each time this happens there is a lengthy fix but NO solution. It just keeps happening. And if it happens on a Saturday the folks on call cannot manage the problem. So I have to wait until Monday.  What the hell is going on? I am not trying to cheat adobe.  Why can't Adobe see my computer as the one activated?   I think this is caused by my use of removable SSD and HDD but it never happens while I am swapping disks. I get locked out only on a first startup for a day. So, another 1-2 hours shot to hell by Adobe.

Steve the Unhappy

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2 replies

Peru Bob
Community Expert
Community Expert
Aug 24, 2023 5:21 PM UTC

Do you have any automatic cleaning software that might be causing an issue?

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kglad
Community Expert
Community Expert
Aug 24, 2023 2:15 PM UTC

any signicant change in hardware (ie, hard disk change) will cause your computer to be recognized as a different computer.

 

after you change hardware (or after seeing that message), you should sign out and then back in to your cc desktop application : http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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