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Participant
May 29, 2023
Question

Adobe CC 2023 stuck when installing

  • May 29, 2023
  • 4 replies
  • 771 views

Hi! Just bought my Lightroom + 1TB plan and when i was trying to install it, the installer froze in a blank window and never installed anything. 

Tried running the Tool to repair or uninstall but it always said it was done with errors. Tried disabling WIndows Defender but nothing worked.
What should i do?
Running Windows 10 on PC.

This topic has been closed for replies.

4 replies

Peru Bob
Community Expert
Community Expert
June 9, 2023
Peru Bob
Community Expert
Community Expert
June 6, 2023

Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Do you have enough free hard drive space?

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

mezo19Author
Participant
June 7, 2023

Specs are the following:

 

My actual drives: 1TB WD Blue HDD (Storage and Games) / 500GB Adata Swordfish M.2 SSD (OS)
Didn't knwo there was a Studio Driver for Nvidia GPUs, gonna try updating that. 
Thanks a lot!

Peru Bob
Community Expert
Community Expert
June 7, 2023

How full are those drives?

Nancy OShea
Community Expert
Community Expert
May 30, 2023

Which Windows? Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1.

 

Did you try running installer in Administrative mode?

 

 

 

Nancy O'Shea— Product User & Community Expert
mezo19Author
Participant
June 6, 2023

Every time I tried, but it changed nothing.

kglad
Community Expert
Community Expert
June 6, 2023

@mezo19 

 

did you follow my suggestion?

kglad
Community Expert
Community Expert
May 29, 2023

assuming nothing adobe cc is installed on your computer:

 


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

mezo19Author
Participant
June 9, 2023
  • did this but nothing changed. even updated everything, downloaded the right version from alternate links. only when opening on Chrome it works perfectly.
kglad
Community Expert
Community Expert
June 9, 2023

@mezo19 

 

what do you mean by, "only when opening on chrome it works perfectly"?  what works perfectly with chrome?

 

and what's your win 10 version?