Skip to main content
frolik_studio
frolik_studio
Participant
November 25, 2020
Question

Adobe CC app logs out during sleep and quits all apps

  • November 25, 2020
  • 1 reply
  • 211 views

I have had multiple instances of the Adobe CC app shutting down or logging me out while my mac is asleep and then causes all the apps to close. All open and unsaved documents then have to either be saved as is or lost. There is no option to save as or cancel the cascade of shutdowns. On top of that, the CC app then ends up in an infinite load situation and only recovers once I force quit and log in again. 

 

I have spent hours with Adobe Support on this and they have not managed to do anything except cause issues with my Finder app which had to be fixed by Mac Support. 

 

I am at my wits end. Has anyone had similar issues and found a fix for this?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 25, 2020

you should probably use a clean re-install because you probably already tried the less drastic measures, but i would re-do the basics before proceeding, if i were you:

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices