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Inspiring
February 4, 2023
Question

Adobe CC keeps closing down my app and logging me out

  • February 4, 2023
  • 1 reply
  • 351 views

Today, Adobe CC keeps randomly closing my apps and logging me out of Adobe CC.

 

Adobe Support is non existent, I can't get in contact.  The virtual assistant is embarassingly terrible.

 

Anybody else startd encountering this issue?

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1 reply

kglad
Community Expert
Community Expert
February 4, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

EstebeeAuthor
Inspiring
February 4, 2023

Thanks for that.  Hopefully the first fix will work as I have deadlines and removing and re-installing all my apps is *not* something I can afford to do this weekend! : (

 

Thanks for swift response.

kglad
Community Expert
Community Expert
February 4, 2023

you're welcome, and yes the first step is quick and easy.