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Waimate227197862l6x
Participant
Aug 1, 2022 1:01 AM UTC
Question

Adobe CC making HUGE log files

Has there been any progress on the ongoing issue of CC creating huge log files in C drive?  Only just came across this issue when our tech realised my hard drvie was filled with approx 80gb of these logs.

Path C:\Users\Waima\AppData\Local\Temp\CreativeCloud\CorwSync

Does this have anything to do with logging in and out to use the same license on different computers at all?

Any help appreciated. 

    9 replies

    Neelamk
    Neelamk
    Legend
    Aug 2, 2022 12:02 PM UTC

    Hi There,

     

    Could you please help us with your machine logs using the below article link?

    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    These logs are required to investigate the issue by our engineering team. Please, keep me posted once logs are shared.

     

    Regards,

    Neelam

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    Waimate227197862l6xAuthor
    Participant
    Aug 2, 2022 10:21 PM UTC

    Logs created. Thanks. File: AdobeLogs_20220802_093309_435-win-GS.zxp

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    Neelamk
    Neelamk
    Legend
    Aug 3, 2022 3:35 PM UTC

    Hi There,

     

    Thank you for the details. Could you please share with us details like your PC windows OS version and CC Desktop Application version? Also let us know if you were doing anything specific, for example trying to sync a large file that is not getting completed for a few hours or even days.

     

    Please provide the above details.

     

    Regards,

    Neelam

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    Neelamk
    Neelamk
    Legend
    Aug 1, 2022 9:43 AM UTC

    Hi There,

     

    We are sorry for your difficulties . This issue should have been resolved by the latest version of Creative Cloud Application. Could you please check and let us know the version of Creative Cloud Desktop Application (share us a screenshot) installed.

     

    Does this have anything to do with logging in and out to use the same license on different computers at all? Do you have an enterprise Account; Also this might be possible if you each have a lot of synchronised files.

     

    I hope this helps. We are here to help , its just we need more information to investigate issue.

     

    Regards,

    Neelam

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    Neelamk
    Neelamk
    Legend
    Aug 2, 2022 11:37 AM UTC

    Hi There,

     

    We have a fix for it as of now but I have notified our engineering team to look into the issue, will keep you posted about the progress. Please follow the steps to fix the issue :

    Please kill Adobe Desktop Service and Core Sync processes, and delete the log files existing in the C:\Users\Waima\AppData\Local\Temp\CreativeCloud\CoreSync folder and then quit and relaunch CCD so that all processes including Adobe Desktop Service and Core Sync get re-started.

     

    Please let us know if this helps.

     

    Regards,

    Neelam

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    Waimate227197862l6xAuthor
    Participant
    Aug 2, 2022 10:05 PM UTC

    Thanks for your quick assistance. Sorry to be so basic, but I cannot see Adobe Desktop Services running in my Task Manager Processes. I did see the Core Sync without issue. Can you please advise?

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