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kamaromike
Participant
July 22, 2023
Question

Adobe CC still fails to install or initilize on Windows 11 Pro

  • July 22, 2023
  • 1 reply
  • 1404 views

Attempting to install Adobe CC on Windows 11 Pro results in the installation failing at 1% (Installtion is taking longer than usual error) or results in the installed Adobe CC application failing to initialize after installation.

BIOS, Windows and Visual Studio C++ (x86 AND x64) all at latest versions.

NVidia drivers (Studio) up to date.

Have run multiple "latest" versions of CC installer after using the Adobe CC Cleaner tool.

Have gone through and cleared credentials multiple times.

No VPNs or weird Microsft Account users. Everything run as Administrator.

Have completely disabled all firewalls and AV on the device (has no 3rd party AV applications).

Have attempted on multiple networks, both standard ISP setup and completely open to the internet.

(I have another system on the same network that has no issues contacting Adobe servers)

ASUS ZenBook Pro Ryzen 7 5800H, RTX2050Ti, 16G RAM, Windows 11 Pro latest 22H2 build. I have been going through this list, top to bottom, for nearly six months. After every driver update, Windows update, Adobe update... I have tried this entire loop over and over. Still will not install on my laptop.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 22, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

K
kamaromikeAuthor
Participant
July 22, 2023

I appreciate the quick reply, but you literally just copied and pasted the list of things I said that I've been doing for the last six months with no result. This is exactly one of the tutorials that I have followed countless times. Obviously this is not the solution. Now for funsies, I just did it again. Still didn't work. Is there a solution from Adobe? Not a work around. Not a hack. A solution. Windows 11 has been out for two years now. This should no longer be an issue. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 22, 2023

    contact adobe support via chat so they can check your computer. there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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