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Emman Suarez
Participant
April 27, 2022
Question

Adobe Cloud Could Not Enable Sync

  • April 27, 2022
  • 3 replies
  • 535 views

Hello!

 

I've been having this issue since the other night. Adobe Cloud suddenly stopped syncing and I couldn't resolve this until now. It says 'Cloud Could Not Enable Sync'. I've tried all the possible solutions I could find online but none of them worked. Tried the CoreSync and Adobe Desktop Service, tried the Adobe CC Cleaner, I also reformatted my computer but still it won't sync. This is a very important feature for me since I'm doing a lot of video work. I'm getting hopeless here. Can someone please help me resolve this. Hopefully I get a response and working solution. Thank you so much!

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3 replies

davidk99046111
davidk99046111
Inspiring
April 27, 2022

you are not alone.  It takes about 5 minutes just to log in/out of creative cloud to switch profiles.  Lots of spinning between the usename and password prompts as well as for it to actually load

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Emman SuarezAuthor
Participant
April 27, 2022

Have you had luck making it work? Until now I get the same error. It's frustrating because I don't know what's causing this problem. This is totally working the other night until it suddenly decided 'I'm not gonna sync from now on.' 😞

davidk99046111
davidk99046111
Inspiring
April 27, 2022

i gave up after i saw all the maintenance windows they have open now though we have sent several emails to adobe.  I am completely locked out of some of my services until its fixed.

https://status.adobe.com/

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Emman SuarezAuthor
Participant
April 27, 2022

And if someone can also provide an Adobe email address where I can send the logs that would be really helpful. I tried the Adobe Help Center but I couldn't find an email or at least an inquiry form. The chatbox isn't also helpful since the answers are automated. Hopefully someone notices this issue. Thank you so much Adobe Community!

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Emman SuarezAuthor
Participant
April 27, 2022

Here's a screenshot of the error. When you press retry is loads for a while and then nothing will happen.

 

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