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eX7
Participating Frequently
January 30, 2024
Question

adobe cloud desktop libraries sync error

  • January 30, 2024
  • 3 replies
  • 4754 views

adobe cloud desktop libraries sync error Creative cloud services are blocked please check your firewall settings. I was using crack before. Could it be because of that? I would appreciate it if you could help me.

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    3 replies

    derekwatson
    Community Expert
    derekwatsonCommunity Expert
    Community Expert
    February 23, 2024

    I have just had a long call with an Adobe support agent as my Libraries are unavailable when I am online (fine on iPad) but I disconnect from the network and they are there, they also are syncing with the CC app.

    It appears that Library support has been removed along with the file syncing on Feb 1... Even though the CC Libraries page on adobe.com does a big sales pitch about their usefulness and was updated 4 days ago!

    Dropping library support in all the apps seems like a crazy thing to do... hopefully it is an oversight.

    Derek Watson
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 23, 2024

    library syncing is still supported.  i'm not sure what problem you're having @derekwatson but from what you stated, your libraries are still available (on your ipad) but not on some other device.  did you try the sync fix posted here?

    derekwatson
    Community Expert
    derekwatsonCommunity Expert
    Community Expert
    February 23, 2024

    Thats what I have read but it has broken the connection. I can access the local library which has synced via CC but not when online as all CC apps attempt to connect. The agent I spoke to is raising the issue with the dev team as he thinks it is connected to file sync switch off

    Derek Watson
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 30, 2024
    first, update your os and then restart your computer. 
     
    if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)
     
    if that fails proceed to the following steps: 
     
     
    1. quit all Adobe related products
    2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
    3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
    4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 
    5.  
    *
    WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
    MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 
      E
      eX7Author
      Participating Frequently
      January 30, 2024

      What you said did not work, I will try turning on VPN and logging in.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 30, 2024

      then take a screenshot of the error and paste it here into a reply.

      E
      eX7Author
      Participating Frequently
      January 30, 2024

      and no longer opens Adobe cloud desktop

       

        E
        eX7Author
        Participating Frequently
        January 30, 2024

        I tried it on 2 different computers but I got the same result. It has nothing to do with using pirated software. I reset the computer but the result did not change.

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