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R
reportergimmi72
Participant
September 14, 2022
Question

adobe cloud kill screen saver in Apple iMac "24 2021 M1

  • September 14, 2022
  • 3 replies
  • 717 views

if your screen saver does not work in mac M1 it is the fault of adbo clud connecting. For the screen saver to work, you need to pause the adobe cloud. The screen saver so will work

This topic has been closed for replies.

3 replies

D
dhchew
Participant
September 24, 2022

I have the same issue. Here is a screenshot of activity monitor showing creative cloud preventing sleep. MBP 2021 16" M1 Max, macOS Monterey 12.6. CC version 5.8.0.592.

 

Dave

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    October 3, 2022

    Hi @dhchew 

     

    Thanks for reaching out. Could you please check this community link and try the steps mentioned in it and let us know if that helps:-  https://community.adobe.com/t5/creative-cloud-desktop-bugs/creative-cloud-desktop-file-syncing/idc-p/13188828#M16

     

    Regards,

    Tarun

    D
    dhchew
    Participant
    October 24, 2022

    Well, I have seen an association with the no-sleep issue and Notifications / Cloud Activity. For example, if there there were notifications (numbers next to the Bell #2) the computer would not sleep. If I click the Notifications Bell, the computer would then go asleep. It was behaving as if any CC notifications would prevent the computer from going to sleep. I haven't noticed the problem now for several weeks. Was there an update? 

     

    Dave

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 15, 2022

    Could you please share the Adobe logs with us by uploading them to a cloud storage service & sharing a link with us to download the file via private message? We can share the info with the product team so that they can investigate the issue further.

     

    Here is the link to get the Adobe logs:- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    R
    reportergimmi72Author
    Participant
    September 15, 2022

    how do i send you a private message?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 14, 2022

    Hi there,

     

    Thanks for reaching out. Would you mind telling us the version of the Creative Cloud Desktop Application you are using? Since when have you been seeing this issue? Have you tried any troubleshooting steps so far?

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

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