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melodyk16165290
melodyk16165290
Participant
Feb 26, 2024 7:23 PM UTC
Question

Adobe Cloud Synced Files Download Issue

I am trying to download my synced files before the March 2nd deadline. However, I cannot see the zipped folders from 0-35. I can see the zipped file folders from 36-100. How can I access the earlier zipped files so I can download them before the March 2nd deadline? I have a way to download all of the folders, but I cannot delete folders I have already downloaded. 

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    5 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Feb 27, 2024 12:52 AM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Feb 27, 2024 12:46 AM UTC

    you should already have those files in your local cc sync folder.

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    melodyk16165290
    melodyk16165290Author
    Participant
    Feb 27, 2024 9:58 PM UTC

    I'm not sure what you mean about my local cc sync folder. I'm looking in my Synce Files folder on the Creative Cloud and the folders stop at 36. I cannot scroll any further down. Is there somewhere else I can access the other third of my files? 

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    melodyk16165290
    melodyk16165290Author
    Participant
    Feb 27, 2024 10:10 PM UTC

    Never mind, I had to Zoom my screen out to 50% and most of them are there. I'm still missing 1 or 2 folders, but it's most everything. 

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