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melodyk16165290
Participant
February 26, 2024
Question

Adobe Cloud Synced Files Download Issue

  • February 26, 2024
  • 2 replies
  • 194 views

I am trying to download my synced files before the March 2nd deadline. However, I cannot see the zipped folders from 0-35. I can see the zipped file folders from 36-100. How can I access the earlier zipped files so I can download them before the March 2nd deadline? I have a way to download all of the folders, but I cannot delete folders I have already downloaded. 

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2 replies

kglad
Community Expert
Community Expert
February 27, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
kglad
Community Expert
Community Expert
February 27, 2024

you should already have those files in your local cc sync folder.

melodyk16165290
Participant
February 27, 2024

I'm not sure what you mean about my local cc sync folder. I'm looking in my Synce Files folder on the Creative Cloud and the folders stop at 36. I cannot scroll any further down. Is there somewhere else I can access the other third of my files? 

melodyk16165290
Participant
February 27, 2024

Never mind, I had to Zoom my screen out to 50% and most of them are there. I'm still missing 1 or 2 folders, but it's most everything.