Adobe Cloud Vulcan Broker keeps popping up. Unable to download Adobe

Forum|Forum|2 years ago
October 14, 2023
1 reply
2612 views

I am trying to download adobe cloud but everytime I click the user account control "yes" it pops up again. When adobe cloud does pop up it says "not responding". I have tried unistalling and renstalling it multiple times but nothing seems to work.

File sync

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kglad

Community Expert

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

S

StefanoBrunesci

Known Participant

hi @kglad I'm suddenly having the same probem.

Yesterday for apparently no reason - I'd just logged into my PC - I started getting this popup every few seconds!

So, I've followed ALL the steps above and I'm now tring to do the reinstall from the alternative link, but it's giving me the popup every few seconds, Creative Cloud is "Not responding" and nothing seems to be getting setup.

As a paying subscriber with files to edit I need this to start working ASAP!

Thanks 🙂

kglad

Community Expert

contact adobe support via chat so the can connect to your computer. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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