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Marieke2
Participating Frequently
Oct 8, 2024 4:50 PM UTC
Question

Adobe Comp not possible to enter anymore, lost all files. Existing user

Adobe Comp discontinued, however on Adobe website is statet that existing users can still use it. I used it till last weekend, so 2 years after it was duscontinued, re-installed it several times because it had a bug due to a Font. Re- installing always worked,until now, I cannot get in anymore. When I tried I got the message that my account has no permission to acces and  sync files and store on a location. 

Please help,!

Now I lost all my files including a book of w50 pages ready for printing.

I have the newest Ipad M4,allupdates, files are not in Creative Cloud, re-installed several times, even re-installed Ipad,nothing works.Olease help!

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    4 replies

    karaa74911191
    Participant
    Oct 28, 2024 2:51 AM UTC

    Hi Marieke. Have a similar issue, with a lot of work in Adobe Comp (love this app!) I am still working on a resoliution, maybe we should stay in touch with each other. They are saying they sent emails to download or backup data but I did not receive one single email at all on anything related to this. 

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Oct 8, 2024 6:21 PM UTC

      what's adobe comp?

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      Marieke2Author
      Participating Frequently
      Oct 8, 2024 6:42 PM UTC

      A great app for making lay-outs in the most easy way ever!1  There is nothiing that replaces it, only complicated programs like illustrator or indesign. This was just great for my work as a designer. to make fast and easy lay-outs. I lost all my files as cannot enter anymore . I know it discontinued 2 years ago but it should be possible to use for existing users. I re-installed it severall times the last 2 years and used it almost every day.

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Oct 8, 2024 6:46 PM UTC

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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