Adobe Content Synchronizer Helper out of control?

Question

I'm running v5.9.0.373 of Creative Cloud Desktop on an Intel Mac running OS X 12.6.1. Recently, the Adobe Content Synchronizer seems to have begun spawning huge numbers of instances of Adobe Content Synchronizer Helper -- I currently have 90 running, along with 5 instances of Adobe Crash Handler.

Each one seems to use only minimal amounts of CPU time, but I'm fairly sure that whatever the Helper is doing, it doesn't need 90 copies running simultaneously.

Has anyone else encountered this issue, and are there known causes and fixes?

kglad · Accepted Answer

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

bleh32343 · Answer

An interm solution, until Adobe updates itself again, is disable the "Core Sync" extention all together from loading when the system starts up. The drawback is once we launch Adobe Creative Cloud or Adobe software this will respawn, and respawn again in some cases, and will not ever close even when all of Adobe's programs exit. One must use force quit from the Activity Monitor.

To disable the Core Sync Finder Extension go to System Settings -> Privacy & Security (scroll down to Extensions) -> Added extentension and then uncheck Core Sync Finder Extension and maybe other Adobe extensions.

Another place to remove autostartup Adobe programs is using the terminal app.

Open a terminal and type:

"cd Library/LaunchAgents/"

"ls -al" (lists login items)

look for item with adobe in it and:

"rm com.adobe*"

THEN to take this to the next level remove startup item:

"cd /Library/LaunchAgents"

"ls -al" (lists startup items)

look for items with adobe in it and:

"sudo rm -f" (type adobe's file name here)

Then type:

"../LaunchDaemons" <enter> and repeat for adobe's items

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