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pixelfor
Inspiring
October 13, 2020
Answered

Adobe could care less about its paying customers

  • October 13, 2020
  • 3 replies
  • 1178 views

I return to my office after photographing an important job that needs to be sent out ASAP. Turn on the computer, launch Creative Cloud  and boom - I get sucker punched by Adobe. I have to stop everything to download and install a huge CC update which I knew nothing about. No warning whatsoever from Adobe. No option available to wait untill I have time to deal with an update. I wish someone would invent photo editing software to compete with Adobe. Or, better yet, how sweet it would be for Congress to step up to the plate and break up the Adobe monopoly. Maybe then we'd stop getting kicked in the gut by Adobe because they'd have competition. Adobe is jepordizing my job by forcing me to miss a deadline.

This topic has been closed for replies.
Correct answer LinSims

You could put in a request at the Wishform that Adobe rollout updates on a specific date of the month instead of whenever it feels like it, as Microsoft does with Patch Tuesdays: https://www.adobe.com/products/wishform.html

 

3 replies

LinSims
Community Expert
LinSimsCommunity ExpertCorrect answer
Community Expert
October 14, 2020

You could put in a request at the Wishform that Adobe rollout updates on a specific date of the month instead of whenever it feels like it, as Microsoft does with Patch Tuesdays: https://www.adobe.com/products/wishform.html

 

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pixelforAuthor
Inspiring
October 21, 2020

Thank you for your suggestion and for not assuming that I didn't do something in settings. I'll look into that and see if that might be a fit.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 21, 2020

Are you sure you weren't receiving auto updates for Creative Cloud desktop app or Acrobat Pro? 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 13, 2020

Your vitriol is duly noted.  But why are you blaming Adobe for YOUR user settings?  See screenshot.

 

 

Nancy O'Shea— Product User & Community Expert
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    pixelforAuthor
    Inspiring
    October 21, 2020

    Auto-update was turned off and it still is turned off. I don't think this was an auto-updating issue. The moment I launched CC the update started and there was no option to cancel the update. My user settings have always been for auto-update off so I would not miss a deadline for something like this.

     

    What is "turned on" is to notify me of any comments to my post. Today, October 21, I received an Adobe form email asking me if my question has been answered. I call up my post and I see that people have been commenting since October 13.

     

    Interestingly enough, I also received a second email from Adobe notifying me of a new large update that just rolled out. First time I've ever gotten an email like that from Adobe.

     

    I'd still like to see a competitor to Adobe appear on the scene. Even if it takes an act of congress.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 13, 2020

    Why don't you go to the Cloud manager program and turn off automatic updating?

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      pixelforAuthor
      Inspiring
      October 21, 2020

      It was turned off.

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