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Participant
October 13, 2025
Question

Adobe Creative Cloud 不支援個人帳戶? 下載後閃退

  • October 13, 2025
  • 1 reply
  • 62 views
I found information stating that only certain documents are not supported for personal accounts. However, on my computer, I can’t even log in to Adobe Creative Cloud—it keeps showing that personal accounts are not supported and asks me to sign in with a company or school account.

I thought it might be broken, so I followed the official troubleshooting steps, but that didn’t help.

Then I used the Creative Cloud Cleaner Tool to remove everything and reinstalled Adobe Creative Cloud Desktop. After signing in, it got stuck on the "Initializing" screen, and a few seconds later, the window just disappeared.

I also tried reinstalling using methods shared by others, but the issue remains the same. I’m not sure if it’s a problem with my account or something else, but I’m currently using the free trial.

I hope to find out what’s causing the issue.

1 reply

kglad
Community Expert
Community Expert
October 13, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?