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A
al3xis.kdz
Participant
November 21, 2023
Answered

Adobe Creative Cloud

  • November 21, 2023
  • 1 reply
  • 506 views

Bonjour à vous,

 

Je me permets d'envoyer ce message car je suis fortement étonné. Effectivement, j'ai téléchargé "Tout Creative Cloud", dont les conditions stipulent qu'il y a 14 jours d'essai et non 7 jours d'essai. De même que j'ai remarqué que Lightroom ou encore After Effect n'est pas disponible alors qu'il est encore stipulé que oui il est. J'aimerais avoir des explications sur ce que j'ai acheté ?

 

Merci bien et je vous souhaite une agréable journée.
Encore désolé du dérangement.

Cordialement.

    This topic has been closed for replies.
    Correct answer al3xis.kdz

    does your account show your trial's ended?


    I apologize for the inconvenience. I just saw the problem, I was using my wrong email address which explains why everything was paying. Everything works again perfectly. Thank you very much for your help.

    Have a nice day.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 21, 2023

    for adobe cc apps, you're offered a 7 day trial plus and additional 7 days grace period during which you can cancel without any financial commitment.  after those 14 days, you are enrolled into the paid subscription that you were trying.

     

    for your specifics, check your account - https://account.adobe.com

     

    if you need more help, indicate what you want to accomplish?

    A
    al3xis.kdzAuthor
    Participant
    November 21, 2023

    Good morning,

    Thank you for your answer. So that means I have 14 days of trial and not 7 days?
    I have one last question, when I bought/downloaded this format from Adobe, it was stipulated that I had Lightroom, After Effect or a dozen additional software. Now, when I look at them, I have to buy them to use them or to use the link. I don’t understand at all. Can you help me on this subject?

    Thank you.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 21, 2023

    on what date did you start your trial?

    what trial did you start, all cc apps?

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