Adobe Creative Cloud browser and ZScaler issue

Question

Zscaler blocks some Adobe Creative Cloud features because the app uses an embedded Chrome 106 browser, triggering our outdated browser policy. Zscaler confirmed this is expected. Is this a known issue or is there a workaround?

Rose DV · Accepted Answer

Hi there ​@MarcoVitale!This is a known issue and there's a fix coming, though I don’t have a timeline! The embedded browser in older versions of Creative Cloud Desktop triggered outdated browser policies in ZScaler.For now, a short-term workaround is to ask your IT admin to create a ZScaler exception for the Adobe Creative Cloud Desktop application.Hope that gets you sorted!Rose

technvoa · Answer

Yes this is a known issue. Adobe Creative Cloud uses an embedded Chromium browser for features like Home, Fonts, and Stock panels. This embedded browser does not update like a regular browser which is why Zscaler flags it under your outdated browser policy.

Quickest Fix

Ask your IT team to whitelist these Adobe domains in Zscaler:

*.adobe.com
*.adobelogin.com
*.creativecloud.adobe.com

Or ask them to disable SSL inspection specifically for Adobe Creative Cloud traffic. This is safe since Adobe already encrypts its own traffic.

Alternative

Access the blocked features directly at creativecloud.adobe.com in your regular browser instead of the desktop app. Your system browser is more likely to pass Zscaler's policy check.

The fix needs to come from the Zscaler configuration side — not Adobe. A simple domain exception from your IT team should resolve it quickly.

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