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Dust and Sweat and Blood
Participant
March 18, 2020
Answered

Adobe Creative Cloud Does not sync - just says "Getting storage information"

  • March 18, 2020
  • 13 replies
  • 17093 views

Adobe creative cloud does not sync.  Sems to get stuck getting storage infromation.  Tried unistalling and reinstalling with no luck.  Apps still update, but I am not able to access my cloud storage.

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]
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    This topic has been closed for replies.
    Correct answer wondermike

    So thanks to their support the problem was solved.
    Don't know if it can help but this is what they made me do

    1. kill all adobe processes via activity monitor
    2. Close and log out from creative cloudl app
    3. run the creative cloud app uninstaller and select the repair option
    4. Reboot the computer
    5. log in again

     

    After that the sync went back online (thank god) and also the cloud documents (the one shared with me via the apps) that were before inaccessible now are back online.

     

     

    13 replies

    Show previous replies
    philipn95815980
    philipn95815980
    Inspiring
    May 3, 2020

    I have this problem, too.  

      JonWeinbren
      JonWeinbren
      Participant
      May 16, 2020

      I have the same problem. Also - perhaps related. Adobe XD Error 3634 when I try to create an XD document based on a template. Searched through various forums online as well. These are usually interrupted by Adobe operatives advising 'kick it and restart' type solutions. Need something clearer or will switch to Affinity pronto. 

       

        johnt21646349
        johnt21646349
        Participant
        April 21, 2020

        Same issue. Uninstalled and reinstalled, repaired, signed out and in, nothing has worked.

          jhjc
          jhjc
          Participant
          August 21, 2020

          Same thing here. I clicked on the Uninstall and then hit Repair. That did the trick. Works fine now. 

            C
            ChrisTDei
            Participant
            August 22, 2023

            After uninstallation, repair is no longer possible. At least for me.

            John T Smith
            Community Expert
            John T SmithCommunity Expert
            Community Expert
            March 18, 2020

            File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
            -FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
            -http://helpx.adobe.com/creative-cloud/help/sync-settings.html
            -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
            -sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
            -an overview of assets https://assets.adobe.com/files
            -File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

            C
            CorstiaanSmorenburg
            Participant
            August 9, 2023

            How is this the accepted answer??

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            August 9, 2023

            @CorstiaanSmorenburg 

             

            good point.  fixed.

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