Skip to main content
A
Andy287202927lbp
Participating Frequently
March 6, 2023
Answered

Adobe Creative Cloud error 202 & Lightroom BSOD

  • March 6, 2023
  • 5 replies
  • 4859 views

Since appr. Febr 25th I have issues with Adobe Creative Cloud en Lightroom.

 

Adobe Creative Cloud says there is an update, but updates keep failing with error 202.

I also can't use Lightroom. It gives me constant blue screens. Because the issues started at the same time, I assume that these are related?

 

I used Google to find a solution for Adobe Creative Cloud. Found a lot of suggestions, but none worked. I ended up trying to uninstall and reinstall. Uninstall was succesful, but now I am not able to reinstall. Again because of error 202.

 

Lightroom BSOD can even happen when just having this opened and doing nothing. The crashump says it is related to the Nvidia-driver. I already reinstalled these, did a memory check, etc., but none of these resolved the issue.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

Drive or module in which error occured: nvlddmkm.sys

 

So now I am without Adobe Creative Cloud and Lightroom.

Someone who has some good ideas to get both working again?

Are these issues indeed related at all?

I have a crashdumpfile (after BSOD), ACC.log, CEF.log, DLM.log, PDApp.log and a WAM.log.

 

Thanks in advance!

This topic has been closed for replies.
Correct answer kglad

No, restart didn't resolve it.

 

But is is solved again. For now.

The alternative download links on the update page of my region still shows the previous version, but at the USA-page it showed the version that the client om my laptop wants to install.

Downloaded it, installed it, and again it resolved my issue.

 

So I guess everytime my client says there is an update, I most likely will have to wait until the alternative download links shows the new version at the USA-region, then download and install it from there.


@Andy287202927lbp 

 

sounds cumbersome, but manageable.

5 replies

A
Andy287202927lbpAuthor
Participating Frequently
June 23, 2023

The problem seems to be back. 😞

Cannot update to 5.11.0.521. Again error 202.

 

The offline installer is still 5.10.0.573. So I guess I will have to wait until the correct offline installer is available for downloading, and see if I can resolve the issue again.
Think this will remain the standard update method.... 😕😕 Minor issue, but annoying.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 23, 2023

@Andy287202927lbp 

 

 

are none of the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

current?

 

    A
    Andy287202927lbpAuthor
    Participating Frequently
    June 25, 2023

    Even today, alternative download links are still downloading 10.573, while the app itself wants to update to 5.11.

    S
    Sebastian299508913ssn
    Participant
    May 31, 2023

    In my case the solution of error code 202 was to use the installation zip files "Windows 10 versions below 1903 (64bit)" from webpage https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    This worked, although I am using the lates Windows 10 (64bit) Version 22H2.

    Before I came to this solution I tried all the other methods like the cleaner tool etc., however, without success.

     

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 31, 2023

    thank you @Sebastian299508913ssn (though that was suggested in my first post here)

      A
      Andy287202927lbpAuthor
      Participating Frequently
      March 8, 2023

      Thanks @John T Smith and @kglad for thinking along!

      Downloading offline installer could be a usefull addition to troubleshooting error 202.

        A
        Andy287202927lbpAuthor
        Participating Frequently
        March 8, 2023

        I don't seem to be able to edit my comments.

        Downloading offline installer could be a usefull first step in troubleshooting error 202. (I fixed it without all the uninstalls and cleaning)

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          March 9, 2023

          glad to hear you got it solved.

          D
          defaultwkgugwxbsxvx
          Participant
          March 7, 2023

          Me too.   My Adobe Creative Cloud does'nt work for the new version. Error 202.  I've the lasta one version of Windows 11

           

          A
          Andy287202927lbpAuthor
          Participating Frequently
          March 8, 2023

          I solved it. Check my solution above. Hopefully this also works for you.

            John T Smith
            Community Expert
            John T SmithCommunity Expert
            Community Expert
            March 6, 2023

            Are you using the STUDIO driver, or the Gaming driver?

            nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
            -for all Adobe programs use the STUDIO driver, not the GAMING driver
            -To achieve the highest level of reliability, Studio Drivers undergo extensive
            -testing against multi-app creator workflows and multiple revisions of the top
            -creative applications from Adobe to Autodesk and beyond

            A
            Andy287202927lbpAuthor
            Participating Frequently
            March 7, 2023

            I am using a Dell Inspiron 15 7000-series which had these (gaming)drivers pre-installed, and worked for years without issues.

            I haven't seen this being suggested before. But unfortunately on the downloadpage: "No certified downloads were found for this configuration." (GeForce MX 100 Series (Notebook), GeForce MX150, Windows 11)

             

            Thanks anyway for your suggestion. It was worth a try.

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            March 7, 2023

            if you think the problem on your computer is streset the cc desktop app by making sure it's in the foreground, then press:

            Win: Ctrl + Alt + R
            Mac: Cmd + Opt + R


            if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


            if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


            if that fails, do a clean cc install carefully following each applicable step:

            uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

            then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

            clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

            check for, and if available, update your os

            if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

            if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

            restart your computer (don't skip this)

            reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

            use the desktop app to install your cc programs/trials

            NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.rictly with adobe cc:

             

             

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices