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tuckerdogavl
Known Participant
October 26, 2021
Question

Adobe Creative Cloud Error stops me from using Dropbox for backup

  • October 26, 2021
  • 2 replies
  • 7927 views

Two days and about 5 hrs and no luck. I need to use my 1T Dropbox for backup for desktop and documents on my Mac. Should be simple, right? Well, as difficultly simple as everything is today. 


I continue to get an error that states "Adobe Creative Cloud error" (See attached). Of course, when I click on "how to fix this error" I'm supposed to some how magically figure out what in 660gb is causing the error. 

 

I have nothing in the adobe cloud; no documents; in theory, noting from PDFs (I say in theory because I can never figure out where anything is actually saved); my cloud says there are no documents. I do have some images in the stock photos in a library (where the professor is standing with the candelstick), and I downloaded them. I also have repeated attempted to delete on that we no long want but I have given up. That comes back like a single sock from the drawer. 

 

So, I attempted to uninstall adobe creative cloud and I got a message that I couldn't because I have apps that are installed that use it. How convenient is this! 


I need those apps and I need to also backup into a cloud I already pay for. So, do I uninstall Stock, PDF, DC, Reader, etc. or is there a trick, the secret that I don't know to ask that I don't know? 

This topic has been closed for replies.

2 replies

December 28, 2021

Hi Tucker! I had the same problem when backing up with Dropbox. Looking for a solution I stumbled across your post but didn't find a solution anywhere. I got a good tip from Dropbox support. A certain version of the Creative Cloud client creates a "Library" folder in the "Documents" folder and locks it. If you have the same problem, you have to get rid of it. There is also a help text from Adobe: helpx.adobe.com/de/download-in...

Good luck!

Klaus

Participant
July 3, 2022

I've had the same issue and deleting the locked Library folder from the Documents folder solved it. Thank you knrk-MBP17-2011! Your post should be featured first in this thread.

tuckerdogavl
Known Participant
October 26, 2021

PS Sorry for any typos but I've just spent ten minutes trying to figure out how to "just simply" fix noting with nothing and have "repeatedly attempted to delate that photo" but can't add or change anything apparently. 

tuckerdogavl
Known Participant
October 26, 2021

delete not delate

Jeffrey_A_Wright
Community Manager
Community Manager
October 26, 2021

TuckerDogavl, what Adobe application is the screenshot from your original post in?  Also, are you having Dropbox sync your Creative Cloud files folder, or have you excluded it from the syncing process?