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LisaS2001873
Participant
February 14, 2023
Question

Adobe Creative Cloud Fehler bei Dateisynchronisation Mac

  • February 14, 2023
  • 1 reply
  • 716 views

Hi!

Ich habe seit kurzer Zeit ein neues Macbook Pro und habe seitdem Probleme mit meiner Adobe Cloud. Einerseits funktioniert die Dateisynchronisation nicht. Die Synchronisation kann laut Creative Cloud Web nicht aktiviert werden. Bei den Systemeinstellungen ist die konstante Synchronisation aktiviert und ich versuchte das Problem bereits laut den Anweisungen der Adobe Help Page zu lösen, jedoch bisher ohne Erfolg. Ebenfalls zeigt es mit meinen Cloud-Speicherplatz nicht an. 

An- und Abmelden funktioniert nicht. 

Habt ihr vielleicht Tipps, wie ich die Dateosynchronisation aktivieren kann? 

 

Danke vielmals!

 

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1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 14, 2023

Hi @LisaS2001873,

 

We're sorry to hear about your difficulties. Would you mind sharing the version of the Mac operating system & the Creative Cloud application you're using? Are you getting any error messages? If yes, is it possible to share the screenshot of the error message? We're here to help, just need some info.

 

You may also check this article and check if that helps: https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html

 

Regards,

Tarun

L
LisaS2001873Author
Participant
February 14, 2023

Hi @Tarun Saini 

Thank you so much for your response. 

Im using the macOS Venture and the Creative Cloud Version 5.9.1.377. 

Beside the error message about not being able to synchronize, I cant work with Premiere Pro, Premiere Rush and After Effects. I've attached the error messages I get, unfortunatly they're in German tho... 

I've already deinstalled the whole Creative Cloud, as well as the programms several times and checked all the settings I need to accept on my Mac so that the synchronication should work... 

 

Thank you so much for your help!

 

Kind Regards, 

Lisa

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 15, 2023

@LisaS2001873 

 

if you've already uninstalled, see if a thorough uninstall and carefull install fixes the problem:

 

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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