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Katja5FFA
Participant
Jan 14, 2021 9:32 AM UTC
Question

Adobe Creative Cloud File Sync Issue

Hi,

I have an issue...
My hard drive C is almost full. There is also my operating system (Windows) on it.

So I tried to move the Creative Cloud Files folder to my hard drive D.
Now I have the Problem, that after 5 days, only 70 files out of 20.000 were synced and no error messages are displayed... The green checkmark´s in the folder are also not displayed.

Could anyone help me, please?

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3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 14, 2021 2:54 PM UTC

to move sync'd files you should open your cc desktop app > file > preferences > syncing > and change the sync'd file location.  that's it.

 

do not do anything to the files in your local or adobe cloud folder.

 

if you did something other than the above, what exactly did you do?

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Katja5FFAAuthor
Participant
Jan 21, 2021 12:02 PM UTC

Thanks for your reply but this is what I did:
open your cc desktop app > file > preferences > syncing > and change the sync'd file location.

And yet I have the problems as described above.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 21, 2021 3:23 PM UTC

you may have a corrupt file that won't sync.  can you tell which file is unable to sync?

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