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lucap94399753
lucap94399753
Participant
November 27, 2017
Answered

Adobe Creative Cloud freezes when I click on assets tab

  • November 27, 2017
  • 2 replies
  • 425 views

Hi! I have a PC with Windows 10 installed. Every time I click on "assets" tab in order to sync fonts it continues loading forever. Any tips?

This topic has been closed for replies.
Correct answer David__B

Hi Luca,

I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application

If the issue persists after doing so, I'd suggest contacting and working with our support directly

Contact Customer Care

Hope that helps,

- Dave

2 replies

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
December 1, 2017

Hi Luca,

I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application

If the issue persists after doing so, I'd suggest contacting and working with our support directly

Contact Customer Care

Hope that helps,

- Dave

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 27, 2017

what happens if you disable sync'g fonts and files?

lucap94399753
lucap94399753Author
Participant
November 28, 2017

But I click on asset right because I want to activate a new font, actually.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 28, 2017

[moved from Creative Cloud Download & Install to File Hosting, Syncing, and Collaboration]

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