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Devious23860499hars
Participant
June 25, 2022
Answered

Adobe Creative Cloud loads eternally after installation

  • June 25, 2022
  • 1 reply
  • 169 views

I've just downloaded Adobe Creative Cloud again after I deleted it before as I didn't need to use any Adobe apps for a long period of time and now I can't get past the 'Loading Creative Cloud...' screen with the spinning wheel. The 'Relauch' popup appears after a while of trying to load.

 

Relaunching CC and restarting my computer does not fix this issue.

Neither does signing out and back in, uninstalling and reinstalling CC, using the Cleaner Tool, repairing CC,  downloading from the alternate links for my OS or deleting OOBE files etc. from my user AppData.

 

None of the current solutions online seem to help. 

If anyone can help me resolve this issue I would be very grateful. 

This topic has been closed for replies.
Correct answer Peru Bob

Is your firewall blocking it?

 

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
June 26, 2022

Is your firewall blocking it?

 

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

    D
    Devious23860499harsAuthor
    Participant
    June 26, 2022

    Hi!

     

    Thanks for the quick reply.

    I've just tried loading CC again with Windows Defender Firewall fully disabled and CC did load.

    It seems that it was my Windows Defender Firewall blocking CC.

     

    In order to turn my Firewall back on and be able to load CC which Adobe apps should I enable? Must I go through the list of all apps and allow anything Adobe related or it is possible to allow a certain few?

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      June 26, 2022

      I would allow all Adobe processes, but then go into Startup and disable the auto update.

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