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magnetic_Coast16B8
Participating Frequently
September 9, 2021
Question

Adobe Creative Cloud & programs bugs

  • September 9, 2021
  • 3 replies
  • 1927 views

Hello everyone,

 

I am asking for help because I do not know who to turn to anymore. I have had problems with Adobe CC for about a year. My programs stop working and the "Repair or Disable" window is displayed. I have reported this problem several times to Adobe Support. Support was coming from me (each time a different person, sometimes several people during one session), I had to explain everything from scratch each time. Remote repair has always been different. Even though I was able to fix the program, the problem repeated itself after a few days. When the problem persisted, I decided to format the disk and reinstall Adobe CC, the programs worked for several days. When the last time a problem occurred and the "Repair or disable" window popped up, after pressing repair, only a few PS / AI / XD programs were restored, so for a few weeks I have been working only on these programs. I need others like AE or ID, BR.

 

I don't want to connect with support anymore because they can't solve my problem. Please help. I work on Windows 10. I can generate some logs or send anything that will facilitate the diagnosis.

This topic has been closed for replies.

3 replies

P
Pdigilio4
Participating Frequently
August 9, 2024

its falling apart. its unusable for me and has been for a while

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 9, 2024

@Pdigilio4 

 

what problem are you having?

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 9, 2021

there's something specific to your system causing the recurring problems.  common culprits are av, antimalware, defraggers etc

 

i don't know any systematic way (other than trial and error) to pinpoint the problem unless you can remember when the problems started to occur and can recall something you did just prior to the problems starting.

    M
    magnetic_Coast16B8Author
    Participating Frequently
    September 9, 2021

    Thx kglad,

     

    I don't remember adding anything before the problem occurred. I have been working on the same software for years and have not had such problems.

     

    Maybe I should one more time reformat the disk and watch what it adds to the system and wait for the error ;(

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 9, 2021

    wait.

     

    before you do that, do you have antivirus, antimalware, file cleaners, defraggers installed?  if so, those are the places to start.  i'd suspend everything except av, fix the problem (if it's currently broken) and then wait to see if it breaks again.  if it does, then i'd suspend av, fix the problem and then wait.

     

    btw, to fix the problem:

     

    first, reset the cc app:

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    repair all ms visual c++ versions that can be repaired.
    update your ms visual c++, if it can be updated
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
    if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      September 9, 2021

      I can't help, but I can give a warning

      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

        P
        Pdigilio4
        Participating Frequently
        August 9, 2024

        so...... adobe is a scam then. if they sell a bunk product, and vanish as soon as you pay, thats a scam. 

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