Participating Frequently

Question

Adobe Creative cloud says that i do not have any space left.

Forum|Forum|7 years ago
March 6, 2019
2 replies
1730 views

Adobe Creative cloud says that i do not have any space left, however the windows shows that creative cloud folder is only 87.4 gb.

I have tried already to delete everything from a creative cloud bin. How do i fix it?

This topic has been closed for replies.

David__B

Adobe Employee

Hi Oleg,

If you've uploaded Lightroom files they also count towards your total cloud storage used as well as Document Cloud files. I also know there is a small portion of usage for files within the Creative Cloud files folder which is needed for indexing when uploaded, 20-200k nothing like 12.4GB. Please check Lightroom and Document Cloud for files. If that is not it, then there is most likely some kind of issue with your account.

Best,

- Dave

O

oleg_pntxvAuthor

Participating Frequently

Well, in Lightroom i have only 33 normal photos, that could be maximum 200 mb and the document cloud is fully free

P.S. Document cloud is not fully free - there are a few documents, but once again it's not enough for 12.4 gb

Kevin Stohlmeyer

Community Expert

Go to the website portal for your CC files.

Deleted items go to a "Deleted" page and require you to do a second permanent delete.

When your folder synced - it did remove them from your local computer folder, but they are still waiting for the confirmation delete in the cloud instance.

It's a safety feature in case of accidental deletes locally.

O

oleg_pntxvAuthor

Participating Frequently

As i said in text and show in the last screenshot i did exactly as you are suggesting

Kevin Stohlmeyer

Community Expert

Have you tried clearing caches?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded