Adobe Creative Cloud sign in problems

Question

I signed into another account on creative cloud recently. I've been attempting to sign back into my adobe account for days but run into the same problems. Everytime I sign in I get the message 'There was an error with this action'. I've tried to sign in through Google too but nothing loads when I click on the prompt. In other cases I can't get anywhere with the app, it says the Adobe servers are down. I've deleted and redownloaded the app and restarted my computer

kglad · Answer

check your account to verify your subscription is what you expect and to verify your adobe id, https://account.adobe.com

then, if your subscription is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, recreate your cached adobe credentials are stored in the OOBE folder

first, open your cc app > file > exit cc

then zip, or otherwise compress the files in oobe

then delete the uncompressed files.

restart your computer and sign into your cc desktop app or try starting a cc app (and you should be prompted to sign in)

Mac OS: \User\<user name>\Library\Application Support\Adobe\OOBE folder.

To access the hidden user Library folder see*

Windows: \Users\<user name>\AppData\Local\Adobe\OOBE folder.

To view the hidden AppData folder, see **

*https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

**https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=Click%20the%20Options%20icon%20on,files%2C%20folders%2C%20and%20drives.

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