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Participant
Dec 2, 2020 12:57 PM UTC
Question

Adobe Creative Cloud slowing down my internet completely

I've been using illustrator for months no problem on my laptop but this week it seems to be killing my internet. I uninstalled creative cloud to prove this theory and internet was fine again. I havent had any windows or adobe updates this week. its totally crippling my internet - i cannot do anything.

i've disabled everything adobe running at startup

there always seems to be creative cloud things running in the background - for instance i always seem to have multiple versions of Adobe CEF Helper running in task manager.

 

i am not a techy and dont feel comfortable with scripts. i need to get to the root cause of this problem and get it fixed....help! 

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9 replies

elliotb70292196
Participating Frequently
Jun 20, 2021 1:50 PM UTC

I'm experiencing exactly the same. My internet is totally crippled for all devices when Adobe CC is running (this includes devices on the same network which don't even have Adobe CC installed).

 

As soon as I uninstall Adobe CC from the device in questions, the internet works a dream.

 

I've tested this on both Macs and Windows. When I have Adobe CC working on any computer, it jams the whole internet connection for all devices on that network (via both Wifi and cable).

 

As soon as I uninstall Adobe CC, everything is fine for all devices.

This has been struggling with this for about 6 months now. It's utterly sapped my well-being in this time, as I cannot do my job properly.

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kglad
Community Expert
Community Expert
Jun 20, 2021 2:37 PM UTC

did you disable file and font sync'g?

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elliotb70292196
Participating Frequently
Jun 20, 2021 3:00 PM UTC

I hadn't no. But I've just paused syncing now. Do you think that could have been the issue?

Could the font syncing be an issue?

Thank you

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kglad
Community Expert
Community Expert
Dec 2, 2020 2:49 PM UTC

did you disable file and font sync'g?

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