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December 2, 2023
Question

Adobe Creative Cloud startet nicht bei Anmeldung

  • December 2, 2023
  • 1 reply
  • 116 views

Adobe Creative Cloud unter macOS 13.6.1 auf einem iMac M1:

Obwohl ich in den Einstellungen von Creative Cloud angegeben habe, dass es bei der Anmeldung starten soll, tut Creative Cloud dies nicht. Auch eine Deinstallation und Neu-Installation hat da nicht geholfen. Dies ist sehr umständlich, da dann auch die abonnierten Schriften nicht geladen werden. Was kann ich tun, damit Creative Cloud ich tatsächlich bei der Anmeldung startet????

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1 reply

kglad
Community Expert
Community Expert
December 2, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.