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Yah_yAH
Participant
October 14, 2023
Answered

Adobe Creative Cloud Storage Problem

  • October 14, 2023
  • 1 reply
  • 192 views

I deleted all the files from my Adobe Creative Cloud, but it still shows that I'm using 12GB. Where do I find these files? I've checked all the Adobe apps I have (LR and PS).

This topic has been closed for replies.
Correct answer kglad

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 14, 2023

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

Yah_yAH
Yah_yAHAuthor
Participant
October 15, 2023

Thank you very much! There was nothing in the trash cans, I had checked, but it has now updated the available space, and it's correct now! Thanks for the assistance!

kglad
Community Expert
Community Expert
October 15, 2023

you're welcome.