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mattialaurella
mattialaurella
Participant
June 1, 2018
Answered

Adobe Creative Cloud Sync Issue

  • June 1, 2018
  • 2 replies
  • 2602 views

Hi there, I am continuously experiencing issues when syncing files on my iMac via the Adobe Creative Cloud app. This is so frustrating as the app won't sync files for hours. I've tried everything from logging out than back in, quitting the app and restarting, repairing the app via the Uninstaller, logging out from my iMac's account than back in, but it has never worked. Once I was forced to uninstall the app and then downloading it back again, but then I had to download every single app from Creative Cloud. This is really bad as I can't work files shared in that folder.

Help is appreciated, thanks!

This topic has been closed for replies.
Correct answer mattialaurella

Hi there,

in the end I decided to uninstall then install the whole CC again and the sync feature is now working fine on all devices. Thanks for your help and sorry for the delay in answering to your message.

Should any issue arise again, I will then get back to you.

All the best,

Mattia

2 replies

P
Adobe Employee
puneeta95641987
Adobe Employee
June 4, 2018

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

mattialaurella
mattialaurellaAuthorCorrect answer
Participant
June 9, 2018

Hi there,

in the end I decided to uninstall then install the whole CC again and the sync feature is now working fine on all devices. Thanks for your help and sorry for the delay in answering to your message.

Should any issue arise again, I will then get back to you.

All the best,

Mattia

P
Adobe Employee
puneeta95641987
Adobe Employee
June 13, 2018

Hi Mattia,

Glad it worked. Thanks for the confirmation.

In case the problem resurfaces, please share the log files.

Thanks,

Puneet Aggarwal

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 1, 2018

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

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